Managed back office for European SMEs
Build your back office without the cost of a local full-time hire.
Vishwas provides small and medium-sized European businesses with a dedicated back-office professional. We manage onboarding, workflows, reporting and ongoing quality assurance, so you can focus on running your business.
Based in Norway. One agreement. One point of contact. Human-led and AI-enabled.
What the client receives
A managed function, not a freelancer marketplace.
Your dedicated professional learns your workflows while Vishwas remains responsible for coordination, follow-up and quality.
- Dedicated back-office professional
- Structured onboarding and workflows
- Weekly reporting and quality follow-up
- Direct Vishwas contact and escalation
One
Agreement with Vishwas
One
Direct point of contact
Dedicated
Professional for your workflows
Weekly
Reporting and quality follow-up
The opportunity
Enterprise-grade delivery capacity, made accessible to smaller businesses.
Global delivery capacity has long been available to large corporations. Vishwas is building a managed model that makes it accessible to small and medium-sized European businesses.
This is not a basic virtual assistant service. It is a structured external back-office function with personal follow-up from Vishwas.
One partner for onboarding, coordination and quality control.
The professional works inside the client’s internal processes during agreed working hours, supported by a clear delivery rhythm and ongoing Vishwas follow-up.
Managed Back Office
Recurring work, handled with structure and accountability.
A dedicated professional learns the business and supports the tasks that repeatedly pull management away from customers, decisions and growth.
Inbox and follow-up
Create a dependable daily rhythm around communication and recurring coordination.
- Email management
- Administrative follow-up
- Supplier follow-up
Systems and documentation
Keep internal records accurate, visible and ready for management review.
- Documentation
- CRM updates
- Quotation and invoice documentation
Operations and coordination
Support day-to-day execution with clearer information and fewer loose ends.
- Order and booking coordination
- Internal reporting
- Other recurring administrative tasks
What Vishwas manages
The client gets capacity without managing the collaboration alone.
Vishwas stays responsible for needs assessment, onboarding, workflow structure, reporting and ongoing follow-up.
- A dedicated back-office professional
- Structured onboarding
- Documented workflows
- Weekly reporting
Continuity with responsible follow-up
Vishwas remains responsible for managing performance, absence and continuity concerns throughout the collaboration. Exact service terms are confirmed before the client agreement is signed.
- Ongoing quality control
- Direct Vishwas contact
- Problem-solving and escalation
- A scalable path to more capacity
How it works
Five steps from analysis to managed delivery.
A clear process keeps expectations, responsibilities and communication visible from the start.
01 Free analysis
We identify recurring back-office tasks, bottlenecks and the right starting scope.
02 Define workflows
We document responsibilities, tools, access and reporting expectations.
03 Match
We identify a professional whose experience and working style fit the role.
04 Onboard
Vishwas coordinates a supervised launch and helps establish the working rhythm.
05 Manage quality
Weekly reporting and ongoing follow-up keep the collaboration accountable.
Featured case study
A more organized daily workflow for Oslo Soppeltaxi.
Oslo Soppeltaxi needed more structure and reliable support with recurring administrative and operational tasks.
The collaboration introduced remote support for email handling, customer enquiries, reporting and coordination. This helped create a more organized workflow and gave management a trusted administrative resource as part of the daily operation.
Collaboration structure
- Remote administrative support
- Recurring email and enquiry handling
- Reporting and coordination
- A trusted daily operational resource
Norway based client management
A managed relationship built around clarity.
The Vishwas team manages needs assessment, onboarding, workflow structure, quality assurance and ongoing client follow-up. Clients receive one coordinated relationship instead of managing external capacity alone.
Early client opportunity
Help shape the first managed back-office collaborations.
Vishwas is currently preparing its first managed back-office pilot collaborations. Businesses interested in becoming an early client may request a free back-office analysis.
Frequently asked questions
Practical answers before you begin.
Understand the initial service model, communication and management structure.
What can the back-office professional support?
Recurring internal work such as email management, documentation, CRM updates, reporting, coordination and administrative follow-up.
Does the service include Norwegian phone support?
Norwegian phone support is not included in the initial service model. The professional focuses on agreed internal back-office tasks during agreed working hours.
Who manages the collaboration?
The Vishwas team coordinates onboarding, workflows, reporting, quality follow-up and escalation throughout the relationship.
Ready to map your back-office needs?
Start with a free analysis of recurring tasks, workflow gaps and the capacity your business may need.